If you’re repeatedly getting signed out after logging into Xbox Cloud Gaming or the Xbox App, it usually points to a problem with authentication that prevents a stable connection. This can stem from several sources, including account restrictions, outdated cached data, incorrect login details, or problems within the app itself.
Clear Browser Cache and Cookies
Clearing your browser’s cache and cookies can resolve sign-in issues by forcing the website to fetch the latest data upon authentication. Here’s how:
Step 1: Click the three dots (usually in the top-right corner) of your browser and select Settings.
Step 2: Navigate to Privacy and Security (or similar, depending on your browser) and then find Site Settings.
Step 3: Look for an option like View Site Permissions and Data Stored.
Step 4: Search for Xbox.com and Microsoft.com within the site settings.
Step 5: Click the Delete icon (often a trash can or cross) next to each of these entries to remove the stored data.
Step 6: Confirm the deletion when prompted.
Step 7: Restart your browser and try accessing the Xbox or Microsoft website again.
Make Sure Your Date of Birth is Over 18
Access to certain Xbox services and content may be restricted based on age. Ensure your Microsoft account’s date of birth reflects that you are over 18.
Important: Only change your date of birth if it accurately reflects your age. Providing false information violates Microsoft’s terms and can lead to account penalties. We are not responsible for any consequences of inaccurate information.
Step 1: Go to the Microsoft website and access your account settings.
Step 2: Find the My Info or Personal Info section, usually in the left-hand navigation pane.
Step 3: Verify that the listed date of birth indicates an age of 18 or older.
Step 4: If the age is incorrect, update it to reflect your correct date of birth (if you are over 18).
Step 5: Save any changes and check if the sign-out issue is resolved.
Disable VPNs or Proxies
Using a VPN or proxy server can sometimes interfere with the connection to Xbox services, causing sign-out problems. Temporarily disable these services to see if it resolves the issue.
Disable Extensions/Add-ons
Browser extensions, particularly ad blockers or privacy tools, can occasionally conflict with website functionality and cause authentication problems.
Step 1: In your browser, locate the Extensions menu (usually found under the three-dot menu or in the toolbar).
Step 2: Select Manage Extensions.
Step 3: Toggle off each extension one by one, testing the Xbox App or Cloud Gaming after disabling each to see if the issue resolves.
Step 4: If disabling a specific extension fixes the problem, consider uninstalling it.
Use a Different Browser or a Different Device
Compatibility issues with your current browser or device could be the cause. Trying a different browser or device can help isolate the problem. Consider testing with another computer, tablet, or smartphone. Also consider trying different browsers such as Firefox, Edge, Chrome, or Opera. Instructions on how to download and install the browsers can be found on their websites.
Contact Support
If none of the above steps resolve the problem, reaching out to Microsoft support is recommended. They can investigate account-specific issues and provide tailored solutions.
If you’re still experiencing sign-out problems, contacting support will likely provide the most direct path to a resolution.