Troubleshooting Logitech MX Master mouse connection problems on Windows 11

If you’re experiencing connectivity issues with your Logitech MX Master mouse on Windows 11, you’re not alone. This guide will walk you through a series of steps to resolve these problems and get your mouse working smoothly again.

Note: These instructions are tailored for the Logitech MX Master mouse series on Windows 11. The process might differ for other mouse models or Windows versions.

Step 1: Remove existing Bluetooth pairing

First, we’ll clear any existing connections that might be causing interference:

  1. Access Windows Settings by pressing Windows key + I
  2. Click on ‘Bluetooth & devices’
  3. Locate your Logitech MX Master mouse in the device list
  4. Click the three dots next to the mouse name
  5. Choose ‘Remove device’

  1. Confirm the removal when prompted

Step 2: Power down your mouse

Now, let’s completely reset the mouse’s power state:

  1. Find the power switch on the underside of your Logitech MX Master mouse
  2. Move the switch to the ‘Off’ position

Step 3: Reboot your computer

A fresh start for your system can often clear up connectivity hiccups:

  1. Open the Start menu
  2. Click on the Power icon
  3. Select ‘Restart’
  4. Allow your PC to fully reboot before continuing

Step 4: Activate pairing mode on your mouse

After your computer restarts, prepare your mouse for a new connection:

  1. Turn on your Logitech MX Master mouse using the power switch on its bottom

  1. Locate the ‘Easy-Switch’ button and press it to cycle through connection slots until you reach your desired number for Windows 11
  2. Press and hold the ‘Easy-Switch’ button for about 3 seconds, or until the LED for your chosen slot blinks rapidly

  1. The fast blinking indicates that your mouse is ready to pair

Step 5: Establish a new Bluetooth connection

With your mouse primed for pairing, let’s connect it to your PC:

  1. Open Windows Settings again (Windows key + I)
  2. Navigate to ‘Bluetooth & devices’
  3. Select ‘Add device’

  1. Choose ‘Bluetooth’ from the available options

  1. Wait while your PC scans for nearby devices
  2. When your Logitech MX Master mouse appears, click on it to start pairing
  3. Follow any additional on-screen instructions to complete the connection

After completing these steps, your Logitech MX Master mouse should be successfully paired and ready to use with your Windows 11 PC.