Dell SupportAssist needs an active internet connection to perform key functions, but sometimes it may fail to connect, displaying an error message:
SupportAssist is unable to connect to the internet.
Network issues, firewall or antivirus interference, corrupted installations, and server-related problems can cause this. Here are steps to troubleshoot this issue.
Reinstall SupportAssist with Administrator Privileges
Reinstalling the application with admin rights is often the most effective way to resolve connection issues.
Step 1: Press Win + R, type appwiz.cpl, and press Enter.
Step 2: Locate Dell SupportAssist in the list, right-click, and select Uninstall.
Step 3: Restart your computer after uninstalling.
Step 4: Download the latest version of SupportAssist from the official Dell website.
Step 5: Right-click the installer, select Run as administrator, and follow the on-screen instructions.
Step 6: Launch SupportAssist with administrator rights and check if it’s working.
Trying a Wireless Connection
Some users have reported that SupportAssist works correctly with Wi-Fi but fails with an Ethernet connection.
Step 1: Disconnect your Ethernet (LAN) cable.
Step 2: Connect to the internet using Wi-Fi.
If you cannot connect using Wi-Fi:
- Update your Ethernet network adapter driver.
- Make sure your firewall or proxy isn’t blocking SupportAssist. Add SupportAssist to the exclusion list of your antivirus or firewall.
Running the Network Troubleshooter
Windows includes a built-in tool that can identify and fix network connection issues.
Step 1: Click the Start button and select Settings.
Step 2: Go to System > Troubleshoot > Other troubleshooters.
Step 3: Click Run next to Network and Internet.
Step 4: Follow the on-screen prompts to perform network tests or other troubleshooting steps.
If the issue persists after trying all of the above, it might be related to other factors; however, the methods listed will likely resolve the connection issues you might be having with SupportAssist.
How do I fix my Dell SupportAssist?
To troubleshoot Dell SupportAssist issues, try restarting the app, rebooting your PC, checking your internet connection and firewall settings, and running the app as an administrator. Consider reinstalling if the problem continues.
How do I get my Dell laptop to connect to the internet?
To connect your Dell laptop to a Wi-Fi network, click the Network, Sound, or Battery icons on the taskbar to open quick settings. In Wi-Fi settings, select Manage Wi-Fi connections, choose your network > Connect, type the password, then Next. For Ethernet, connect one end of the cable to your router and the other to your laptop’s Ethernet port.