Wyze cameras offer an affordable home security solution, but connection problems can sometimes occur. If your Wyze camera is stuck on “Ready to Connect” or won’t connect to WiFi, don’t worry - there are several troubleshooting steps you can take to get it working again.
Check Your WiFi Network Settings
The most common cause of Wyze camera connection issues is incompatible WiFi settings. Wyze cameras only work on 2.4 GHz networks, not 5 GHz.
Step 1: Log into your router’s admin interface.
Step 2: Look for WiFi or wireless settings.
Step 3: Ensure 2.4 GHz is enabled. If you have a dual-band router, make sure you’re connecting the camera to the 2.4 GHz network.
Step 4: If your router combines 2.4 GHz and 5 GHz under one network name, try temporarily disabling the 5 GHz band.
Step 5: Save changes and restart your router.
Power Cycle Your Wyze Camera
A simple reboot can often resolve connection issues by clearing any temporary glitches.
Step 1: Unplug your Wyze camera from its power source.
Step 2: Wait for 30 seconds.
Step 3: Plug the camera back in.
Step 4: Wait for the camera to fully restart, then try connecting again.
Disable MAC Address Filtering
Some routers use MAC address filtering as a security measure, which can prevent new devices from connecting.
Step 1: Access your router’s admin interface.
Step 2: Look for “MAC filtering” or “Access control” in the settings.
Step 3: Either disable MAC filtering completely or add your Wyze camera’s MAC address to the allowed list.
Step 4: Save changes and restart your router.
To find your Wyze camera’s MAC address, check the device label or look in the Wyze app under Device Info.
Factory Reset Your Wyze Camera
If other methods fail, resetting your camera to factory defaults can resolve persistent issues.
Step 1: Locate the setup button on your Wyze camera.
Step 2: Press and hold the setup button for 10 seconds.
Step 3: Release the button when you hear “Ready to connect” or see the light indicator change.
Step 4: Wait for the camera to reset (about 30 seconds).
Step 5: Set up your camera again in the Wyze app as if it were new.
Update Wyze App and Camera Firmware
Outdated software can cause connection problems. Keeping your app and camera firmware up-to-date is crucial for smooth operation.
Step 1: Open the Wyze app and go to Account > App Settings.
Step 2: Check for any available app updates and install them.
Step 3: In the Wyze app, select your camera and go to Device Info > Firmware Version.
Step 4: If an update is available, follow the prompts to install it.
Check for WiFi Interference
Other electronic devices can interfere with your WiFi signal, especially on the 2.4 GHz band.
Step 1: Move your Wyze camera closer to your router, if possible.
Step 2: Keep the camera away from other electronic devices like microwaves, cordless phones, or baby monitors.
Step 3: Try changing your router’s channel in its settings to reduce interference.
Verify Your WiFi Password
A simple typo in your WiFi password can prevent your Wyze camera from connecting.
Step 1: Double-check your WiFi password for accuracy.
Step 2: Ensure there are no extra spaces before or after the password.
Step 3: If you’re unsure, try changing your WiFi password to something simple temporarily, then attempt to connect your Wyze camera.
By following these troubleshooting steps, you should be able to resolve most Wyze camera connection issues. If problems persist, contact Wyze support for further assistance. Remember to keep your camera and app updated for the best performance and security.