The SYSTEM_SERVICE_EXCEPTION (ks.sys) Blue Screen of Death (BSOD) error can occur after upgrading to Windows 10 or 11, especially on laptops with integrated webcams. This error is related to the ks.sys file, which is a Windows kernel component that manages video capture and associated drivers. While frustrating, there are several ways to resolve this issue.
Understanding the SYSTEM_SERVICE_EXCEPTION (ks.sys) Error
The ks.sys file is a critical Windows system component that cannot be deleted or directly modified. This error often occurs due to driver conflicts, outdated software, or hardware issues related to video and audio components.
How to Fix the SYSTEM_SERVICE_EXCEPTION (ks.sys) Error
Enable Safe Mode or Low-Resolution Video
Step 1: Restart your computer and access Advanced Startup options
Step 2: Navigate to Troubleshoot > Advanced options > Startup Settings
Step 3: Choose either “Enable Safe Mode with Networking” or “Enable low-resolution video”
Step 4: Restart your computer and check if the error persists
Update or Rollback Drivers
Step 1: Open Device Manager
Step 2: Expand the “Display Adapters” section
Step 3: If you see two items, try disabling the integrated video card (e.g., Intel HD Graphics)
Step 4: If you see one item, try rolling back the driver or uninstalling it (select the option to delete driver software)
Step 5: Restart your computer
Install Latest Drivers from Manufacturer’s Website
Step 1: Visit your computer or component manufacturer’s website
Step 2: Download the latest version of relevant drivers (video, audio, webcam)
Step 3: Install the drivers in compatibility mode if necessary
Step 4: Restart your computer
Install Generic Webcam Driver (for HP Systems)
Step 1: Open Device Manager
Step 2: Expand the “Imaging devices” or “Cameras” section
Step 3: Right-click on the HP Webcam and select “Uninstall device”
Step 4: Restart your computer to allow Windows to install generic drivers
Run System File Checker
Step 1: Open Command Prompt as administrator
Step 2: Type the following command and press Enter:
sfc /scannow
Step 3: Wait for the scan to complete and restart your computer
Update Windows
Ensure your Windows installation is up to date, as Microsoft often releases fixes for known issues in system updates.
Check for Hardware Issues
Run the Windows Memory Diagnostic tool to check for RAM issues, as faulty memory can cause various system errors.
Additional Troubleshooting Tips
- Temporarily disable antivirus software, as it can sometimes interfere with system processes
- If the error started after installing new software, try uninstalling it
- Perform a clean boot to identify if any third-party services are causing the issue
By following these steps, you should be able to resolve the SYSTEM_SERVICE_EXCEPTION (ks.sys) Blue Screen error. If the problem persists, consider seeking help from Microsoft support or a professional technician, as there may be underlying hardware issues that require expert attention.