Steam Error Code E43 typically indicates that your Steam account has been locked due to security concerns or potential Terms of Service violations. While frustrating, there are several steps you can take to resolve this issue and regain access to your account.
Reset Your Steam Password
Resetting your password is often the quickest way to verify your account ownership and lift a temporary lock:
Step 1: Go to the Steam password recovery page.
Step 2: Enter the email address or phone number associated with your Steam account.
Step 3: Enter the verification code sent to your email or phone.
Step 4: Create a new, strong password that differs from your previous one.
Step 5: Launch Steam and attempt to log in with your new credentials.
Perform a Clean Reinstallation of Steam
If the password reset doesn’t work, corrupted Steam files may be the culprit. A fresh installation can often resolve persistent login issues:
Step 1: Uninstall Steam through the Windows Control Panel or Settings app.
Step 2: Download the latest Steam installer from the official Steam website.
Step 3: Run the installer and follow the on-screen prompts to complete the installation.
Step 4: Launch Steam and try logging in again.
Clear Browser Data (for Web-based Steam Access)
For those using Steam through a web browser, clearing cached data can resolve authentication problems:
Step 1: Open your browser’s settings menu.
Step 2: Navigate to the privacy or history section.
Step 3: Select the option to clear browsing data.
Step 4: Choose to clear cookies, cached images/files, and site data.
Step 5: Set the time range to “All time” and confirm the action.
Step 6: Restart your browser and attempt to log into Steam again.
Contact Steam Support
If none of the above methods resolve the E43 error, your account may be locked due to more serious security concerns. In this case, you’ll need to work directly with Steam Support:
Step 1: Visit the Steam Support page.
Step 2: Click on the “My Account” category.
Step 3: Select “Account access and security” from the options provided.
Step 4: Choose “My account is locked or restricted” to open a support ticket.
Step 5: Provide as much detail as possible about your situation, including any error messages you’ve encountered.
Step 6: Submit the ticket and wait for a response from Steam Support. They may require additional verification steps to confirm your identity and restore account access.
While waiting for a response from Steam Support, avoid creating new accounts or attempting to circumvent the lock, as this could further complicate the situation. Be patient and provide any additional information requested promptly to expedite the resolution process.