The Microsoft Store error code 0x87E10BD0 can prevent users from downloading apps and games on Windows 10. This frustrating issue often appears with the message “Something happened and your purchase can’t be completed.” Let’s explore some effective solutions to resolve this error.
Sign in with a Microsoft Account
The most common cause of this error is not being signed in with a Microsoft account.
Step 1: Press Windows key + I to open Settings.
Step 2: Go to Accounts > Your info.
Step 3: If you see “Sign in with a Microsoft account instead”, click it and follow the prompts to sign in.
Step 4: Restart your PC and try the download again.
Reset the Microsoft Store Cache
Corrupted cache files can trigger various Store errors. Resetting the cache often resolves these issues.
Step 1: Press Windows key + R to open the Run dialog.
Step 2: Type wsreset.exe and press Enter.
Step 3: Wait for the process to complete. The Store will automatically reopen.
Step 4: Attempt your download again.
Recreate the AUInstallAgent Folder
A corrupted AUInstallAgent folder can cause Store download failures.
Step 1: Open File Explorer and navigate to C:\Windows\.
Step 2: Locate the AUInstallAgent folder. If it exists, rename it to “AUInstallAgent.old”.
Step 3: Create a new folder named “AUInstallAgent”.
Step 4: Restart your PC and try the download again.
Perform a Clean Boot
Third-party applications or services can sometimes interfere with Microsoft Store operations.
Step 1: Press Windows key + R, type msconfig, and press Enter.
Step 2: In the System Configuration window, go to the Services tab.
Step 3: Check “Hide all Microsoft services” and click “Disable all”.
Step 4: Go to the Startup tab and click “Open Task Manager”.
Step 5: Disable all startup items in Task Manager.
Step 6: Restart your PC and test if the error persists.
If the error is resolved, gradually re-enable services and startup items to identify the conflicting program.
Update Windows
Ensuring your system is up-to-date can resolve many Store-related issues.
Step 1: Go to Settings > Update & Security > Windows Update.
Step 2: Click “Check for updates” and install any available updates.
Step 3: Restart your PC and try the Microsoft Store download again.
These methods should resolve the 0x87E10BD0 error for most users. If you’re still experiencing issues, consider running the Windows Store Apps troubleshooter or, as a last resort, resetting the Microsoft Store app through Settings > Apps > Microsoft Store > Advanced options.