The Disney+ error code 1026 can prevent you from streaming your favorite shows and movies on your Samsung smart TV. This error typically appears with the message “We’re having a problem. Exiting the App. Error Code: 1026 – App_Config_Failure.” While frustrating, there are several troubleshooting steps you can take to resolve this issue and get back to enjoying Disney+ content.
Restart Your Samsung Smart TV
A simple restart is often the quickest way to resolve app configuration issues:
Step 1: Press and hold the power button on your TV remote until the TV turns off and back on again. This performs a “cold boot” which fully clears the TV’s memory.
Step 2: Once the TV restarts, try launching the Disney+ app again.
If a remote restart doesn’t work, try unplugging your TV:
Step 1: Turn off your TV and unplug it from the power outlet.
Step 2: Wait at least 60 seconds.
Step 3: Plug the TV back in and turn it on.
Step 4: Launch Disney+ to see if the error is resolved.
This method allows the TV to fully discharge, clearing any temporary glitches that may be causing the app configuration failure.
Check Your Internet Connection
A weak or unstable internet connection can cause app configuration errors. Here’s how to troubleshoot your network:
Step 1: Open a web browser on another device connected to the same network.
Step 2: Visit a website to verify your internet is working.
Step 3: If the internet is slow or not working, restart your modem and router:
- Unplug both devices from power.
- Wait 60 seconds.
- Plug in the modem and wait for it to fully restart.
- Then plug in the router and wait for it to connect.
Step 4: Once your network is back online, try the Disney+ app again on your TV.
If you’re using Wi-Fi, consider connecting your TV directly to the router with an Ethernet cable to rule out wireless interference issues.
Update Your Samsung Smart TV Software
Outdated TV software can cause compatibility issues with streaming apps. Here’s how to check for and install updates:
Step 1: On your TV remote, press the Home button.
Step 2: Navigate to Settings > Support > Software Update.
Step 3: Select “Update Now” if an update is available.
Step 4: Wait for the update to download and install. Your TV will restart automatically.
Step 5: Once updated, try launching Disney+ again.
Keeping your TV’s software current ensures the best compatibility with streaming services and can resolve many app-related errors.
Reinstall the Disney+ App
If the error persists, try removing and reinstalling the Disney+ app:
Step 1: From your TV’s home screen, navigate to Apps.
Step 2: Find the Disney+ app and highlight it.
Step 3: Press and hold the Select button on your remote until a menu appears.
Step 4: Choose “Delete” or “Uninstall” (the exact wording may vary).
Step 5: Confirm the deletion when prompted.
Step 6: Once removed, restart your TV.
Step 7: After the TV restarts, go to the app store on your TV.
Step 8: Search for “Disney+” and select it.
Step 9: Choose “Install” and wait for the app to download and install.
Step 10: Launch the newly installed Disney+ app and sign in to your account.
Reinstalling the app ensures you have the latest version and can resolve issues caused by corrupted app data.
Contact Disney+ Support
If none of the above methods resolve the error code 1026, it’s time to reach out to Disney+ customer support:
Step 1: Visit the Disney+ Help Center website on a computer or mobile device.
Step 2: Click on the “Chat” or “Call Us” option (availability may vary by region).
Step 3: Explain the error code 1026 issue and the steps you’ve already taken to troubleshoot.
Step 4: Follow any additional instructions provided by the support team.
Disney+ support may be able to check your account status, verify service availability in your area, or provide specific troubleshooting steps for your TV model.
By following these troubleshooting methods, you should be able to resolve the Disney+ error code 1026 on your Samsung smart TV and get back to streaming your favorite content. Remember to keep your TV and apps updated regularly to prevent future issues.