Are your Microsoft 365 applications crashing on Windows Server 2016? A workaround has been released to resolve this issue.
Many users have reported crashes in their Microsoft 365 apps, including the Classic Outlook, after installing Version 2412 (Build 18324.20168) or Version 2412 (Build 18324.20190) updates.
Fixing Microsoft 365 Apps Crashing on Windows Server 2016
To resolve the crashing issues on Windows Server 2016, reverting to Version 2411 (Build 18227.20152) has proven effective. Here’s how to accomplish that:
Step 1: Open Command Prompt as administrator. Type cmd in the Search bar and select Run as administrator.
Step 2: Type the following command and press Enter to navigate to the ClickToRun directory.
cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
Step 3: Execute the command below to revert to Version 2411 (Build 18227.20152).
officec2rclient.exe /update user updatetoversion=16.0.18227.20152
Disabling Automatic Updates
After reverting to a stable build, it’s important to prevent automatic updates, which could reinstall the problematic version. Here’s how to disable updates:
Step 1: Open any Microsoft Office application (e.g., Word, Excel).
Step 2: Select File.
Step 3: Go to Office Account.
Step 4: Head over to Update Options.
Step 5: Select Disable Updates.
Microsoft is investigating the update issue and recommends allowing version updates once they have addressed the problem.
By following these steps, you should be able to resolve the crashing issues and maintain a stable working environment.